Frequently
Asked Questions.
Real answers to what Illinois families ask before booking a move. No fine print, no surprises.
Booking & Scheduling
How far in advance should I schedule my move?
We usually can give you a pretty accurate quote over the phone based on the information and inventory you provide. We do suggest an on-site estimate if you have a larger home (4+ bedrooms), commercial move (office space) or any unusual items (pool table, piano, hot tubs etc.) Estimates are non-binding and free of charge.
Do you provide in-home estimates?
We provide accurate estimates over the phone for most moves. For larger homes (4+ bedrooms), commercial moves, or unusual items like pianos or pool tables, an on-site visit ensures the most accurate quote. Estimates are always free and non-binding.
Can I reschedule or cancel my move?
Yes. We ask for at least 48 hours notice for rescheduling or cancellation. Contact us as soon as possible and we will work with you to find a new date.
Pricing & Payment
How is the final price calculated?
Your price is based on the number of movers, the time required, and any special services like packing or long-carry situations. Everything is disclosed upfront in your estimate.
Are there hidden fees?
Never. We do not charge fuel surcharges, stair fees, or surprise add-ons. Your estimate is your price unless the scope of the move changes significantly, in which case we discuss it with you first.
What payment methods are accepted?
We accept all major credit cards, cash or cashier's check/money order. No personal checks unless previously agreed on.
Moving Day
What should I know about the delivery of my goods?
It isn't unusual for the driver to ask for, or expect payment of, transportation charges before the truck is unloaded—or before the van doors are opened. If a shipment is delivered on more than one truck, the mover can choose whether to collect charges for each portion of the shipment as delivered—or all at once.
How should I prepare for moving day?
Have all boxes sealed and labeled, pathways clear, and valuables like jewelry or important documents set aside to transport yourself. Our crew handles all the heavy lifting from there.
Do the movers disassemble and reassemble furniture?
Yes. Our crew disassembles and reassembles standard furniture at no extra charge. We carry basic tools. Let us know about complex pieces when you book.
Services & Coverage
Do you move long distance?
Yes. We are USDOT licensed and handle interstate moves. Contact us for a long-distance quote.
Do you offer packing services?
Yes — full packing, fragile-only, and unpacking options are all available. Ask about packing add-ons when you request your quote.
Are you licensed and insured?
Yes. Falcon Moving holds USDOT 3360367, MC-1084837, and ILL CC 216214 MC. We are fully insured and carry an A+ BBB rating.
Where Efficiency Takes Flight—Choose Falcon
Expert, Licensed, & Reliable. We provide a stress-free moving experience for local and long-distance relocations. Fully insured for your peace of mind.
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